If you notice additional fees deducted from your payments, it is important to understand the reasons behind these charges to manage your earnings and expectations effectively.
Possible Reasons for Additional Fees
- Transaction Fees:
- Bank Transfer Fees: Financial institutions may charge a fee for processing bank transfers. These fees vary based on the bank and the transaction amount.
- Currency Conversion Fees: If payments are made in a different currency than your account’s currency, a conversion fee may apply.
- Third-Party Fees:
- Payment Processor Fees: If you choose to use third-party payment processors (e.g., PayPal, Stripe), they may charge additional fees for handling your transactions.
How to Check for Additional Fees
- Review Your Payment Statement: Check the detailed breakdown of your payment statement to identify any fees deducted. This statement should provide a clear explanation of each fee.
- Contact Support: If you have questions about specific fees, contact our support team for clarification. Provide details of the payment and any fees you do not understand.
Steps to Resolve Fee-Related Issues
- Email Support: Send an email to bhsupport@cyberbay.tech with the subject line “Additional Fees on Payment”.
- Include your payment details, the amount expected, the amount received, and any transaction or reference numbers.
- Provide Detailed Information: Attach screenshots or documents showing the fees deducted and any relevant correspondence.
- Support Response: Our support team will review your inquiry and provide a detailed explanation of the fees or resolve any discrepancies.
Understanding the reasons behind additional fees and knowing how to address them can help you manage your payments more effectively. If you have any concerns, don’t hesitate to reach out to our support team for assistance.
