When encountering issues on a Windows operating system, follow these troubleshooting steps to diagnose and resolve common problems.
- Download the troubleshooting script.
- Navigate to the folder you downloaded the troubleshooting script.
- Locate the troubleshooting script file with the .bat Extension.
- Right-click on the script file and select “Run as administrator” to run it with administrative privileges.
- The script will start running and perform various troubleshooting tasks. Once the script has completed, it will generate a troubleshoot.log file.
- Please locate the troubleshoot.log file and send it to hello@cyberbay.tech for further analysis and assistance.
Note: The troubleshoot.log file contains valuable information about your system and VPN configuration, which will help us diagnose and resolve any issues you may be facing.
